|
We hope you can find the answer to your questions here. If not, feel free to contact us with any queries. Please also see the the Licence Agreement for detailed terms of use. What
is it? How does it work? Can
we get the Handbook before receipt of payment? Can
we use the Handbook in a workshop? Is
there a way we can order a print copy? Can
we print for use in a library or self-access centre? I
can't find a payment method for my country! Can I get training on Writing Skills? It's a self-study programme. Whether you work through the programme on-screen (CDROM) or using the PDF E-book, the process is the same. There are short and long process tasks, assignments and exercises, detailed discussions of the tasks and frequent explanations and examples. As you work through the programme you will develop your ability to analyse data, plan the report, draft in a clear and well-organised way and edit your report for effectiveness. How long does it take to work through the course? It shouldn't take more than about 30 - 40 hours of your time. If you do around three hours study twice a week, you should complete in little over a month. Is it an online training course? No, it isn't. You don't need an Internet connection after you have copied the files, but we do suggest you sign up for the mailing list. From time to time we will be supplementing the programme with new ideas, insights and exercises. When you purchase, you will also be given the opportunity to register, so we can contact you with updates and ideas. As soon as you complete the secure online purchase, the download link to the Ebook only is sent to your email. You should make sure you download the file before the link expires within 5 days. My link has expired - what can I do? If your link has expired, don't worry. There is a back-up of the Ebook on the CD. Can I buy a download for someone else? Yes, you can. You simply enter the email and shipping address of the person who will be the owner of the Handbook during the payment process. I downloaded the file - why won't it open? Possibly the file became corrupted during download, or the line dropped. Try using a download manager such as 'getright'. (Alternatively, if you are using a download manager, try switching it off.) Retry downloading, and if the link has expired and you still haven't succeeded, let us know, or wait for the CD to arrive. I tried to use the link but the line dropped - how can I get my file? Please contact us. Do I need the CD? FIf you are a Single-user and just want the Ebook, you don't have to get the CD. However, many people find the CDROM version easier to work through during free time during their working day. Can we get the Handbook before receipt of payment? If you are paying by bank transfer, we will need to confirm payment before we send you the link manually. For all bank drafts, we will need you to send us a copy of the stamped deposit slip by email attachment to reconcile our records. Under very special circumstances we may be able to release the CD after deposit and before the payment arrives at our account. What's with the different prices? The Single-user Licence is, as it says, for one person only. If you plan to distribute multiple copies, you should get a licence. Licences offer organisations an opportunity to distribute copies of the Handbook and CD to their staff in good conscience. We are 3 / 15 / 25 people - what shall we do? If fewer than 10, you can enter the number of copies dueing the payment process. Contact us if you need a licence for an odd number of users - however, you should be able to find a licence type that covers your needs. Can we use the Handbook in a workshop? If you purchase the Trainer Edition, you can use for non-commercial training purposes for your own staff. There is no limit on how many staff you can train, although if you plan to provide them with copies of the Handbook, we suggest you make sure you purchase licences for all. Is the Training Pack available separately? Yes. Smaller groups that wish to use the Training Pack can purchase for a further £250, alongside the licences they have purchased for the Handbook itself. How long does it take to deliver the training? 30 hours - which can be spread over 3-hour sessions, so you can do in as short a time as one week or spread it out over 10 weeks. It's very flexible. Is there a way we can order a print copy? No, there's no printed edition, but the PDF document is printer-friendly But I thought I was getting a book! The Reporting Skills and Professional Writing Handbook is a self-study programme in HTML and PDF formats. Books go out-of-date, get damaged and can take forever to arrive. With the Handbook, you will get free updates for two years and can access the Ebook without waiting. Can we print for use in a library or self-access centre? Yes, you can treat a soft copy of the handbook the same as you would any book. Normal copyright rules apply, so sharing the printed copy informally or through a library of study-centre is fine as long as entire duplicate copies are not made for users. Can we install for library users on a single computer? Yes, as long as they cannot copy electronically (e.g. to pen drive). The CDROM can be installed on one PC under the Single-user Licence, but for Networks you will need an extended licence. Can we install on an Intranet, Extranet or Local Area Network? Not unless you purchase a licence for each user. Can I use parts of the Handbook in to train others? Knowledge is knowledge. Adapting parts of the handbook for training is quite OK, though please do credit ELD on any handouts you provide as follows: 'adapted from the Reporting Skills and Professional Writing Handbook, published by ELD: www.reportingskills.org'. If you plan to use major parts of the Handbook, though, we suggest you invest in the Training Pack. Can I make copies and share with friends? If your friends think the Handbook is valuable, please recommend that they order their own copy. Can I share the download link with others? The link is for your personal use only and will expire after a certain number of download attempts. If the same link is downloaded from different locations, the licence for upgrades will be invalid. I can't find a payment method for my country! If PayPal will not let you place your order, we suggest you ask someone else to place the order for you and nominate you as the licence holder. Otherwise, contact us for bank draft details. Yes, for orders of £300 or higher, bank draft is acceptable. Please complete the invoice request form to get banking details. Can you invoice us before payment? Yes, for orders of £2300 or higher. See above. Can I get a free copy of the Handbook? Not as a download, but if you have signed up to the mailing list you will eventually get most of what you need. Is there a price for developing countries? Unfortunately, it isn't possible to verify the circumstances of each case, so prices are fixed. However, signing up for the mailing list will allow you access much the programme over time. The Ebook alone is just a download - why is it worth £20 pounds? That's a bit like saying attending a training course is just a 'seat on a chair'. The Handbook represents the best of 10 years' experience training development professionals how to make their reports get results without wasting time. How much is your time worth? What price can you put on better project performance that comes from good analysis and clear recommendations? Can I get training on Writing Skills? If you are close to Nepal, Thailand or Turkey, you may be able to attend an ELD training course. See www.eld.org.uk for details. Organisations seeking in-house training should contact the nearest ELD office. Can't get your answer here? Contact us. |
 |
